When Will My Order Arrive?
Your purchase will be shipped within 3 to 5 days and in the US, most packages will use priority mail. We will email you when your purchase is received and when it is mailed. Please let us know if you would like specialized or expedited shipping which may cost more.
Our Guarantee
Our goal is to provide something that makes you or your loved ones feel amazing in these beautiful creations and so we hope that we can fulfill that goal either through your original purchase or to working together to find a way to make that happen. If you are not satisfied with your purchase, contact our store at by email to request replacement, repair, or money back.If you choose money back, we simply request you return the product and we will work with you to satisfy your purchase.
Refunds
Our returns & refunds policy expires after 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.
- To be eligible for a return, your item must be in the same condition that you received it.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Late or missing refunds
If you haven’t received a refund yet
- Check your bank account.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email.
Sale Items
Sale items may be returned, repaired or replaced just as regular price items.
Exchanges
We repair or replace items if they are defective or damaged.
Shipping returns
To return your product, you will receive the physical address of our shop through email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
Contact us at norwegianroadcreations@gmail.com for questions related to refunds, repairs and returns.